{"id":41761,"date":"2024-02-26T07:44:30","date_gmt":"2024-02-26T07:44:30","guid":{"rendered":"https:\/\/onesaas.local\/au\/?post_type=features&p=41761"},"modified":"2024-03-18T15:12:56","modified_gmt":"2024-03-18T15:12:56","slug":"sms-personalisation","status":"publish","type":"features","link":"https:\/\/messagemedia.com\/au\/features\/sms-personalisation\/","title":{"rendered":"SMS personalisation"},"content":{"rendered":"\r\n
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SMS personalisation.<\/h1>\r\n \r\n

Let every customer feel like they have your undivided attention by personalising your text messages. Use custom fields, which are similar to mail merge.<\/p>\r\n \r\n

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Increase conversions.<\/h5>\r\n
\r\n The average open rate of SMS is 98%. Once you throw in personalisation, you will keep your contact\u2019s attention even longer. <\/div>\r\n\r\n <\/div>\r\n
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Grow customer trust.<\/h5>\r\n
\r\n Segment contacts based on past purchases, interests and past conversations. Retain customers and build loyalty. <\/div>\r\n\r\n <\/div>\r\n
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Simplify manual tasks.<\/h5>\r\n
\r\n Import contact lists with custom fields to our portal. We\u2019ll populate the SMS template for you, so you\u2019ll just need to press send. <\/div>\r\n\r\n <\/div>\r\n
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How SMS personalisation can help your business.<\/h2>

Send messages to thousands of contacts without sounding disingenuous or generic.<\/p> <\/div>\r\n <\/div>\r\n\r\n

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Import custom fields (also known as merge tags).<\/h4>\n\n\n\n

Add customised fields that best suit your purpose. There is no need to re-create spreadsheets over again. If variables change every month, override your last import and add to a saved SMS template.<\/p>\n\n\n\n

Create automated replies based on keywords.<\/h4>\n\n\n\n

Two-way SMS allows you to continue conversations. Set up keyword-based auto-replies, so contacts can enjoy a prompt and personal messaging experience.<\/p>\n\n\n\n

Segment your contact list based on behaviour.<\/h4>\n\n\n\n

Stay top of mind by following up customers with special offers, discounts and check-ins. Segment contacts based on past interactions, behaviours and interests to be more engaging.<\/p>\n\n\r\n <\/div>\r\n <\/div>\r\n<\/div>\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n

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Tailoring your text messages will take your communication capabilities to the next level.<\/h2> <\/div>\r\n <\/div>\r\n\r\n
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Payment
reminders.<\/h5>\r\n
\r\n Send direct debit notices or debt collection alerts via SMS. Tailor custom fields to include names, amounts owed and due dates. <\/div>\r\n\r\n <\/div>\r\n
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SMS marketing
campaigns.<\/h5>\r\n
\r\n Engage prospective and existing customers with personalised SMS campaigns. Segment contacts for even higher engagement. <\/div>\r\n\r\n <\/div>\r\n
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Booking
confirmations.<\/h5>\r\n
\r\n Impress clients from the beginning of their experience. Give peace of mind by confirming names, dates, times by using merge tags. <\/div>\r\n\r\n <\/div>\r\n
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SMS-based
surveys.<\/h5>\r\n
\r\n Prompt contacts to give feedback via SMS. Include their name, service provided or item purchased, along with a unique survey link. <\/div>\r\n\r\n <\/div>\r\n
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Read our blog post highlighting personalised SMS.<\/h2> <\/div>\r\n <\/div>\r\n\r\n
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How to send customised SMS (and save time).<\/h3>\r\n

When it comes to leaving a lasting impact on your customers, a little can go a long way. Including personal touches, such as a friendly greeting and their first name, helps to build brand trust and loyalty. Read our tips on how to customise your SMS messages\u00a0while<\/em>\u00a0saving your business time.<\/p>\r\n \r\n

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Easy 3 step setup.<\/h2>

Whether you are sending a single message or a marketing blast, our cloud-based SMS portal makes it simple. Get round-the-clock premium support from our local team.<\/p> <\/div>\r\n <\/div>\r\n\r\n

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1. Create an account with MessageMedia.<\/h4>\n\n\n\n

Our online portal is easy to use and ready for you to start sending SMS messages. Alternatively, choose to connect to an API.<\/p>\n\n\n\n

2. Import your contact list and data.<\/h4>\n\n\n\n

Set up your custom fields, which are also known as merge tags. We\u2019ll fill in placeholders with your data within our web portal.<\/p>\n\n\n\n

3. Set up workflows and start sending.<\/h4>\n\n\n\n

If needed, set up SMS automations and templates to enhance your workflow. Either way, you are ready to press send.<\/p>\n\n\r\n <\/div>\r\n <\/div>\r\n<\/div>\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n

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\r\n Ready to go? <\/h2>\r\n\r\n

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\r\n Start messaging for free<\/a> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n
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