{"id":543,"date":"2021-06-29T04:54:00","date_gmt":"2021-06-29T04:54:00","guid":{"rendered":"http:\/\/messagemedia.com\/case-studies\/notifications-and-alerts-reduce-administration-increase-efficiency\/"},"modified":"2024-03-18T05:07:42","modified_gmt":"2024-03-18T05:07:42","slug":"sms-enables-effective-communication-with-parents-in-schools","status":"publish","type":"case-studies","link":"https:\/\/messagemedia.com\/au\/case-studies\/sms-enables-effective-communication-with-parents-in-schools\/","title":{"rendered":"SMS enables effective communication with parents in schools"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.centralkids.org.nz\/\">Central Kids Early Education<\/a> (Central Kids) is a registered charitable trust providing high-quality, accessible, and affordable early childhood education and care for families living across the Central North Island of New Zealand.<\/p>\n\n\n\n<p>The goal for children attending its 48 kindergartens and eight full-day childcare centres is that they make the transition to school as confident and competent learners, inspired for active learning and supportive of inclusion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why communication between school and parents is important (and how SMS helps)<\/h2>\n\n\n\n<p>An important part of providing this goal is effectively connecting with parents aka <em>wh\u0101nau<\/em> (parents and family). This can be hard, especially for teachers, when communications are not face to face A key element of the communication strategy is Info-Txt, which is an integrated text messaging facility from Infocare Systems using technology from Bulletin (from the MessageMedia Group).<\/p>\n\n\n\n<p>Engagement with and responses from parents have improved significantly since SMS texts through Info-Txt was introduced in 2012. Central Kids has found SMS messages to be a more effective method of communication than using traditional email. Messages are received instantly because parents always have their phones with them.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>At Central Kids, we use Info-Txt as a form of communication with <em>wh\u0101nau<\/em> across our entire organisation, both from head office and within each kindergarten or early learning centre. Everyone can see the benefits of using this efficient and affordable communication channel, which has proved highly effective in gathering information from <em>wh\u0101nau<\/em>, getting required documentation completed, encouraging parents to participate in centre events and, of course, communication during emergency situations, such as fire, floods, and earthquakes.<\/p>\n<cite>Rhonnie Nairn, Systems and Administration Officer at Central Kids<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to improve school communication with parents through text messaging<\/h2>\n\n\n\n<p>Some examples of how Central Kids uses text communications between teachers and parents::<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reminders about upcoming events:<\/strong> Confirmation of Matariki celebrations (M\u0101ori New Year), excursions, school visits, fundraisers, and other events.<\/li>\n\n\n\n<li><strong>Send texts to engage with families:<\/strong> Informing parents that their child has settled, reminders of timetable changes, notifications of lost and found property or enquiries about a child\u2019s health if they are absent.<\/li>\n\n\n\n<li>Ministry of Education compliance: Informing parents when forms need signing or asking for identification and immunisation documents.<\/li>\n<\/ul>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Connect to parents and students with ease.          <\/h2>\r\n\r\n          <p class=\"mb-4\">SMS is instant, easy and personal &#8211; plus they want it!<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/au\/industries\/sms-for-education\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Try it today for free<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Connect to parents and students with ease.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Share information on centre closures and emergencies:<\/strong> Advising <em>wh\u0101nau<\/em> about any closures due to emergency situations such as flooding or poor weather, or holidays.<\/li>\n\n\n\n<li><strong>Enrolment management: <\/strong>Checking if a child is returning, reminding families when their child is due to start, and welcome messages.<\/li>\n\n\n\n<li><strong>Filling available spaces<\/strong>: Offering a space to parents when a child is away, therefore opening an opportunity for another child to attend.<\/li>\n<\/ul>\n\n\n\n<p>RELATED: Hear why parents feel they<a href=\"https:\/\/messagemedia.com\/au\/blog\/sms-for-school-students\/\"> want more schools to use text messaging<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why SMS should be part of your school communications<\/h2>\n\n\n\n<p>Central Kids has experienced many direct and indirect benefits by text messaging for school and home communications, such as:<\/p>\n\n\n\n<p><strong>Efficient group communication:<\/strong> Message templates are used to send SMS to individuals, selected groups, specific kindergarten families or the entire centre enrolments.<\/p>\n\n\n\n<p><strong>Reduced administrative workload:<\/strong> Using such a simple system has reduced workloads, especially the administrative burden on staff generating emails or letters to parents, or chasing up responses. Staff are not required to make time-consuming phone calls to parents that may or may not be received or returned. A text \u2018says it all\u2019 and parents know why they are contacted when they receive them.<\/p>\n\n\n\n<p><strong>Instant communication:<\/strong> Recipients replies are instantly available to the kindergarten\/centre who sent the originating message. The instantaneous nature of the communication helps both Central Kids and parents. As one parent says, \u201c[It] saved me a wasted trip when the centre was closed due to weather\u201d.<\/p>\n\n\n\n<p><strong>Records of communication: <\/strong>A complete historical log is available for all text messages sent and all replies received.<\/p>\n\n\n\n<p><strong>RELATED:<\/strong> Learn how<a href=\"https:\/\/messagemedia.com\/au\/case-studies\/fitness-education-provider-improves-student-communications-with-text-messaging\/\"> SMS increased student engagement<\/a> for a fitness education provider.<\/p>\n\n\n\n<p><strong>Help for migrant families<\/strong>: For those whose first language is not English, reading texts is often easier than listening or speaking. They may also have translators loaded on their phone so can automatically translate messages.<\/p>\n\n\n\n<p><strong>Affordability:<\/strong> The service is free for parents to receive texts and, as parents usually have text messaging included in their mobile phone plans, replies are free too.<\/p>\n\n\n\n<p><strong>Reliability:<\/strong> In areas of limited mobile coverage, text messages are much more reliable than phone calls.<\/p>\n\n\n\n<p><strong>Ease of use:<\/strong> No training was required for staff using the system, as it is very simple and they are already familiar with text messaging.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Save time, lower overheads, make comms easy for staff.          <\/h2>\r\n\r\n          <p class=\"mb-4\">It&#8217;s easy to integrate SMS comms into any school system.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/au\/contact\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Chat with our team now<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Save time, lower overheads, make comms easy for staff.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>I feel more connected with the kindergarten and my child knowing they can message me at any time&#8221;, &#8220;The reminders are invaluable<\/p>\n<cite>Central Kids parent<\/cite><\/blockquote>\n","protected":false},"author":1,"featured_media":662,"menu_order":62,"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"class_list":["post-543","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How SMS Helps Communication With Parents In Schools | MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"Central Kids Early Education found that SMS notifications and alerts are a more effective way to stay in touch with parents. 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