{"id":540,"date":"2021-07-11T04:54:00","date_gmt":"2021-07-10T18:54:00","guid":{"rendered":"http:\/\/messagemedia.com\/case-studies\/seamless-sms-integration-ensures-superior-service-delivery\/"},"modified":"2024-03-18T04:54:45","modified_gmt":"2024-03-18T04:54:45","slug":"hospitality-platform-ensures-superior-service-with-sms-for-hotels","status":"publish","type":"case-studies","link":"https:\/\/messagemedia.com\/au\/case-studies\/hospitality-platform-ensures-superior-service-with-sms-for-hotels\/","title":{"rendered":"Leading hospitality platform ensures superior service with SMS for hotels"},"content":{"rendered":"\n

Alice<\/a> (formerly GoConcierge) is a web-based task-tracking and database solution for concierges and other departments including guest services, front desk, shipping and receiving, and restaurants. It is used by more than 900 hotels in 50 countries worldwide.<\/p>\n\n\n\n

Founded in 2000, GoConcierge has quickly become the hospitality industry\u2019s premier information and special services solution.<\/p>\n\n\n\n

With major global clients ranging from select-service hotels to full-service luxury hotels, the company delivers automated technology applications, such as task tracking, guest request monitoring, and other operational functions, that enable concierge and guest services teams to provide exceptional levels of service to their guests.<\/p>\n\n\n\n

Automating client communications to increase efficiency<\/h2>\n\n\n\n

For GoConcierge, the inability to automate certain components critical to client communication efforts meant that concierge and guest services staff were spending additional time on their own personal devices to send reservation confirmations, follow up on guest requests and track transportation requirements.<\/p>\n\n\n\n

RELATED<\/strong>: Learn 3 easy ways SMS can delight hospitality customers<\/a>.<\/p>\n\n\n\n

In an industry where a prompt response can mean the difference between a satisfied customer and a disgruntled one, GoConcierge needed a solution that would allow the company\u2019s global clients to send messages to customers quickly and easily while also tracking the delivery of those messages and their replies.<\/p>\n\n\n\n

Quick, seamless integration with a dependable SMS provider<\/h2>\n\n\n\n

Recognising that a cloud-based platform would deliver the speed, reliability, and enterprise-grade capabilities that GoConcierge required, the company selected MessageMedia\u2019s application programming interface (API) solution for its functionality and flexibility.<\/p>\n\n\n\n

A pioneer in developing a two-way application-to-person SMS service for global enterprises, MessageMedia enabled GoConcierge to quickly and seamlessly integrate the power of SMS into its existing platform.<\/p>\n\n\n\r\n

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\r\n Seamless integrate SMS today. <\/h2>\r\n\r\n

Boost your existing systems with text messaging.<\/p>\r\n\r\n

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