{"id":9616,"date":"2022-03-24T09:46:00","date_gmt":"2022-03-23T23:46:00","guid":{"rendered":"https:\/\/messagemedia.com\/au\/?post_type=blog&#038;p=9616"},"modified":"2024-03-22T06:33:18","modified_gmt":"2024-03-22T06:33:18","slug":"business-texting-etiquette","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/au\/blog\/business-texting-etiquette\/","title":{"rendered":"Mind your manners: 10 golden rules for business texting etiquette"},"content":{"rendered":"\n<p><sub>Last updated May 2023<\/sub><\/p>\n\n\n\n<p>Just like you\u2019d mind your manners with your grandma, mind your manners when texting your customers, too.<\/p>\n\n\n\n<p>SMS is one of the most effective ways to reach your customers. That is until you overstep the mark and are permanently blocked. To help you stay in your customers\u2019 good books, follow these simple rules when sending messages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Ask for permission before you hit \u2018send\u2019.<\/h2>\n\n\n\n<p>Not only is it polite to ask for permission, but it helps set a friendly tone for future conversations. Plus, it\u2019s the law in Australia (and many other countries).&nbsp;<\/p>\n\n\n\n<p>You can ask for permission directly (express consent) or through a prior business relationship (implicit consent). If you\u2019re not sure what rules apply in a recipient\u2019s geographic location, we suggest you seek legal guidance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. To text or not to text? Choose the right channel.<\/h2>\n\n\n\n<p>Let\u2019s face it. While SMS is awesome, it\u2019s not always the best choice for business communication. You wouldn\u2019t want to find out you\u2019ve lost your job in a text message, would you?&nbsp;&nbsp;<\/p>\n\n\n\n<p>For big news, complex discussions, and confidential information, it\u2019s probably better to pick up the phone or send an email. Consider the nature and impact of the news you\u2019re conveying before choosing the right channel for your message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Don\u2019t be a stranger.<\/h2>\n\n\n\n<p>Identify yourself upfront to stand out from the crowd of anonymous business messages.&nbsp;<\/p>\n\n\n\n<p>Customers are more likely to open, read, and act upon your messages when they know who it\u2019s coming from. On the flip side, they\u2019re likely to ignore or block texts from numbers they don\u2019t recognise.&nbsp;<\/p>\n\n\n\n<p>To make yourself known within a text, you could start the message with your business name or explore options like <a href=\"\/au\/features\/alpha-tag\/\">alpha tags<\/a> and <a href=\"\/au\/features\/dedicated-virtual-numbers\/\">dedicated numbers<\/a>.<\/p>\n\n\n<p>\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Want to give SMS a spin?          <\/h2>\r\n\r\n          <p class=\"mb-4\">Get a MessageMedia free trial and start exploring text messaging features.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/hub.messagemedia.com\/register\"  class=\"btn btn-secondary btn-sm mb-3  \" >Let&#8217;s go<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Want to give SMS a spin?\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n<\/p>\n\n\n<h2 class=\"wp-block-heading\">4. Make sure you say \u2018Hi\u2019.<\/h2>\n\n\n\n<p>Hello. Hi. Howdy. Aloha. G\u2019Day. Whichever way you say it, a warm greeting is not only personable and polite, it immediately endears you to your recipient. It\u2019s a small effort that goes a long way.&nbsp;<\/p>\n\n\n\n<p>Even better, customise your greeting to include the recipient\u2019s name \u2013&nbsp;a personal \u2018Hey Sally\u2019 is sure to grab her attention, right? It\u2019s easy to <a href=\"\/au\/blog\/how-to-send-customised-sms\/\">customise your messages<\/a> and use things such as first name, last name, location, product (and many more).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Keep it brief.<\/h2>\n\n\n\n<p>With a text message, you\u2019ve got <a href=\"https:\/\/messagemedia.com\/au\/blog\/how-many-characters-in-a-text-message\/\">160 characters<\/a> to get your message across. So it\u2019s best to keep it short and sweet. Think about an elevator pitch or a 5-second ad. If you can\u2019t boil your message down to 160 characters, SMS may not be the best form of communication.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\">RELATED: Check out our <a href=\"\/au\/blog\/8-golden-rules-for-crafting-a-winning-text-message\/\">8 golden rules for crafting a compelling text<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Think about how you sound.<\/h2>\n\n\n\n<p>It\u2019s easy for text messages to be misinterpreted. That\u2019s why it\u2019s so important to pay attention to tone. Communications theorist Dr. Nick Morgan says <a href=\"https:\/\/publicwords.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">only 50% of what we say via text is understood as we mean it<\/a>, and that two-word replies like \u2018<em>nice job<\/em>\u2019 or \u2018<em>good work<\/em>\u2019 are read as sarcastic 60% of the time.<\/p>\n\n\n\n<p>With this in mind, go easy on the puns, frivolity, and modern slang. While these might be on-brand in other communications channels, there\u2019s a risk in text that these styles could be misunderstood.<\/p>\n\n\n\n<p>A good rule of thumb is to ask colleagues to review text messages before you send. Make sure the meaning\u2019s crystal clear, and there are no spelling or grammar mistakes. Not only do these make your business look bad, but they could be mistaken for spam and prompt your recipients to hit \u2018Block Sender\u2019.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f5f5f5\">RELATED: Read our guide on <a href=\"https:\/\/messagemedia.com\/au\/blog\/gain-customer-trust-confidence-text-messages\/\">how to avoid being mistaken for spam<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Get your facts straight.<\/h2>\n\n\n\n<p>Always send clear, specific, and factual information. And don\u2019t try to hide the truth. Today\u2019s customers can see through marketing tricks and tactics.&nbsp;<\/p>\n\n\n\n<p>For example, if you\u2019re promising a 50% off discount, lay out the exact terms and conditions in your SMS or include a link to Ts and Cs. If the deal requires a minimum spend of $50, say so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Don\u2019t push the friendship.<\/h2>\n\n\n\n<p>The less you use SMS, the more powerful each message is. With this in mind, keep your broadcasts infrequent, but deliberate.&nbsp;<\/p>\n\n\n\n<p>Send too often and you run the risk of losing customers \u2013 they either unsubscribe or simply lose interest.&nbsp;<\/p>\n\n\n\n<p>While you certainly don\u2019t want to bombard customers with texts every hour \u2013 or even every day \u2013 there\u2019s no hard and fast rule as to how often you should be sending. Listen and learn from previous campaigns, and adjust accordingly.<\/p>\n\n\n<p>\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Get 30 ready-to-use SMS templates.          <\/h2>\r\n\r\n          <p class=\"mb-4\">Discover how HubSpot and MessageMedia can help you start building workflows for marketing, sales, and customer success.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/au\/ebooks\/30-sms-templates-for-marketing-sales-and-customer-success\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Grab the playbook<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Get 30 ready-to-use SMS templates.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n<\/p>\n\n\n<h2 class=\"wp-block-heading\">9. Choose the right time.<\/h2>\n\n\n\n<p>It\u2019s not<em> <\/em>OK to email your boss in the middle of the night to ask for the weekend off. And it\u2019s not OK to send business messages at inappropriate times, either.&nbsp;<\/p>\n\n\n\n<p>The same applies when messaging your customers. Think about when they\u2019re most likely to read your messages. Is it during the daily commute? After business hours? Also, think about your team\u2019s ability to respond \u2013 you might want to stagger bulk sends to help them manage replies.&nbsp;<\/p>\n\n\n\n<p>Be mindful of time differences, too, when sending to recipients in different locations. Our <a href=\"\/au\/features\/social-sending\/\">Social Sending tool<\/a> can help here \u2013 use it to make sure broadcasts are only sent in certain timeframes, no matter the timezone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Don\u2019t leave them waiting.<\/h2>\n\n\n\n<p>Text messaging is a time-critical communications channel. Your customers typically look at the text within 90 seconds and, if it leads to a two-way conversation, they\u2019ll expect you to respond just as fast.&nbsp;<\/p>\n\n\n\n<p>Automation is a great help here. You can <a href=\"\/au\/blog\/examples-of-automated-text-messages\/\">set up automated replies<\/a> that reassure customers their messages have been heard. Or, you\u2019ll need to make sure a team member is ready to reply whenever you send out bulk messages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to hit \u2018send\u2019?<\/h2>\n\n\n\n<p>Before you do, review your message with good manners in mind. Use our top tips for texting etiquette to make sure every message you send is polite, considerate, and helpful.<\/p>\n\n\n\n<p>And don\u2019t forget to always respect your customers\u2019 wishes. If they don\u2019t want to hear from you again, then take them off your list. It\u2019s that simple.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/au\/prepare-to-send-bulk-sms-tips\">Tips to prepare to send bulk SMS (avoid an awkward moment)<\/a><\/li>\n\n\n\n<li><a href=\"\/au\/blog\/small-changes-to-impact-customers\/\">Small touches to make a big impact on customers<\/a><\/li>\n\n\n\n<li><a href=\"\/au\/blog\/steps-to-refine-your-business-texting\/\">5 steps to refine your business texting<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs.<\/h2>\n\n\n<div class=\"faqs\" id=\"faq-id-1\">\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-1\"\r\n            class=\"faqs-faq-title mb-0 \"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\">\r\n            What is proper etiquette for texting?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-1\"\r\n                class=\"faqs-faq-answer collapse show\"\r\n                aria-labelledby=\"title-1\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                It&#8217;s important for businesses to remember that sending unsolicited text messages may result in a loss in engagement and may even land the business in trouble with local regulations. <br>\r\n<br>\r\nYou should also make sure to clearly identify yourself and use a personal greeting in your text messages. This helps maintain trust with your customer.\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-2\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\">\r\n            Is texting appropriate for business?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-2\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-2\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                Text messages can be a very useful tool for businesses to communicate with customers. <br>\r\n<br>\r\nFor example, an automated text message informing your customer that their order is ready is both appropriate and beneficial for providing quality customer service.\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-3\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\">\r\n            What are the tips for effective business texting?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-3\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-3\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                Some helpful tips for effective business texting are: \r\n<ul>\r\n<li>Make sure you have permission to text the customer.<\/li>\r\n<li>Clearly identify yourself in your messages. Your customers need to know who you are.<\/li>\r\n<li>Use a personal greeting. This will help you be more friendly and engaging.<\/li>\r\n<li>Make your messages as short as possible to reduce costs and keep your audience engaged.<\/li>\r\n<li>Pay attention to tone.<\/li>\r\n<li>Present factual and clear information.<\/li>\r\n<li>Use text messages sparingly to maximise their effectiveness.<\/li>\r\n<li>Respond to customers as soon as possible.<\/li>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-4\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\">\r\n            Can a business send a text without permission?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-4\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-4\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                In many countries, it&#8217;s illegal for businesses to text customers without their permission. It&#8217;s very important for businesses to seek consent from customers. \r\n              <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"faqs-faq position-relative\">\r\n          <p\r\n            id=\"title-5\"\r\n            class=\"faqs-faq-title mb-0  collapsed\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\"\r\n            >\r\n\r\n            <button\r\n            class=\"h5 accordion-button shadow-none p-0 m-0 bg-transparent text-dark collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\">\r\n            What things should you avoid when texting in a professional setting?\r\n            <\/button>\r\n            \r\n          <\/p>\r\n          <div class=\"faqs-faq-answer-padding\">\r\n              <div\r\n                id=\"faq-collapse-5\"\r\n                class=\"faqs-faq-answer collapse\"\r\n                aria-labelledby=\"title-5\"\r\n                data-bs-parent=\"faq-id-1\">\r\n                It&#8217;s important for businesses to avoid the following pitfalls when texting in a professional setting:\r\n<ul>\r\n<li>Don&#8217;t send customers text messages without their permission.<\/li>\r\n<li>Never forget to identify yourself. This will help your audience get to know you.<\/li>\r\n<li>Avoid writing a novel. Text messages are supposed to be short.<\/li>\r\n<li>Don&#8217;t spam. If you send too many text messages, they will lose their importance. You also run the risk of driving customers away.<\/li>\r\n              <\/div>\r\n          <\/div>\r\n        <\/div><\/div>\r\n  <script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\": \"https:\/\/schema.org\",\r\n    \"@type\": \"FAQPage\",\r\n    \"@id\": \"https:\/\/messagemedia.com\/au\/blog\/business-texting-etiquette\/\",\r\n    \"mainEntity\": [{\r\n        \"@type\": \"Question\",\r\n        \"name\": \"What is proper etiquette for texting?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"It&#039;s important for businesses to remember that sending unsolicited text messages may result in a loss in engagement and may even land the business in trouble with local regulations. &lt;br&gt;\r\n&lt;br&gt;\r\nYou should also make sure to clearly identify yourself and use a personal greeting in your text messages. This helps maintain trust with your customer.\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Is texting appropriate for business?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"Text messages can be a very useful tool for businesses to communicate with customers. &lt;br&gt;\r\n&lt;br&gt;\r\nFor example, an automated text message informing your customer that their order is ready is both appropriate and beneficial for providing quality customer service.\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"What are the tips for effective business texting?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"Some helpful tips for effective business texting are: \r\n&lt;ul&gt;\r\n&lt;li&gt;Make sure you have permission to text the customer.&lt;\/li&gt;\r\n&lt;li&gt;Clearly identify yourself in your messages. Your customers need to know who you are.&lt;\/li&gt;\r\n&lt;li&gt;Use a personal greeting. This will help you be more friendly and engaging.&lt;\/li&gt;\r\n&lt;li&gt;Make your messages as short as possible to reduce costs and keep your audience engaged.&lt;\/li&gt;\r\n&lt;li&gt;Pay attention to tone.&lt;\/li&gt;\r\n&lt;li&gt;Present factual and clear information.&lt;\/li&gt;\r\n&lt;li&gt;Use text messages sparingly to maximise their effectiveness.&lt;\/li&gt;\r\n&lt;li&gt;Respond to customers as soon as possible.&lt;\/li&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Can a business send a text without permission?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"In many countries, it&#039;s illegal for businesses to text customers without their permission. It&#039;s very important for businesses to seek consent from customers. \"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"What things should you avoid when texting in a professional setting?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"It&#039;s important for businesses to avoid the following pitfalls when texting in a professional setting:\r\n&lt;ul&gt;\r\n&lt;li&gt;Don&#039;t send customers text messages without their permission.&lt;\/li&gt;\r\n&lt;li&gt;Never forget to identify yourself. This will help your audience get to know you.&lt;\/li&gt;\r\n&lt;li&gt;Avoid writing a novel. Text messages are supposed to be short.&lt;\/li&gt;\r\n&lt;li&gt;Don&#039;t spam. If you send too many text messages, they will lose their importance. You also run the risk of driving customers away.&lt;\/li&gt;\"\r\n        }\r\n      }\r\n    ]}<\/script>","protected":false},"author":1,"featured_media":24106,"menu_order":75,"template":"","meta":{"_acf_changed":true,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[39],"class_list":["post-9616","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-sms-101"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 Golden Rules for Business Texting Etiquette | MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"Hit the right spot with professional business text messages. Here are our top ten tips for business texting etiquette. Australia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/messagemedia.com\/au\/blog\/business-texting-etiquette\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Golden Rules for Business Texting Etiquette | MessageMedia\" \/>\n<meta property=\"og:description\" content=\"Hit the right spot with professional business text messages. 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