{"id":39118,"date":"2021-04-28T00:16:00","date_gmt":"2021-04-28T00:16:00","guid":{"rendered":"http:\/\/messagemedia.com\/blog\/sms-marketing-in-the-food-and-beverage-industry\/"},"modified":"2024-03-16T23:36:48","modified_gmt":"2024-03-16T23:36:48","slug":"sms-marketing-for-restaurants-bars-cafes","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/au\/blog\/sms-marketing-for-restaurants-bars-cafes\/","title":{"rendered":"Why SMS marketing for restaurants, cafes and bars works"},"content":{"rendered":"\n<p>One of the <a href=\"https:\/\/messagemedia.com\/au\/use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\">top industries hugely benefiting from adopting mobile communications<\/a> is hospitality. From restaurants, cafes, bars and caterers; text messaging can help you engage with staff, drive up loyalty with existing patrons and so much more &#8211; all with ease and affordability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Why you should use SMS for restaurant marketing<\/h2>\n\n\n\n<p>We are a worldwide nation of technology users addicted to our phones. With a current <a href=\"https:\/\/www.worldometers.info\/world-population\/\" target=\"_blank\" rel=\"noreferrer noopener\">global population of 7.9B<\/a>, and <a href=\"https:\/\/datareportal.com\/global-digital-overview\" target=\"_blank\" rel=\"noreferrer noopener\">5.2B unique mobile subscribers<\/a>, more than 2\/3rds of our global populace have mobile phones.&nbsp;<\/p>\n\n\n\n<p>According to <a href=\"https:\/\/blog.rescuetime.com\/screen-time-stats-2018\/\" target=\"_blank\" rel=\"noreferrer noopener\">RescueTime<\/a>, consumers spend 3 hours on their phone and check their phone over 58 times per day. Despite a cut-through rate of 98%, many restaurant owners are still not aware of the penetration and increased engagement that only SMS marketing campaigns can deliver.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>How using restaurant SMS will drive deeper engagement<\/h2>\n\n\n\n<p>Managing a restaurant or hospitality venue, and keeping it thriving, is no easy feat. There won\u2019t always be hoards of hungry customers lining up outside your door. There will always be slumps in business, as COVID proved. Consider new restaurant marketing ideas!<\/p>\n\n\n\n<p>While there are numerous channels and tools to help you engage patrons such as email marketing, digital marketing, social media marketing and customers who spread the word, nothing quite beats text messaging. SMS messaging can help you to engage patrons and customers in new ways. For example, you could reward your existing consumer base for their loyalty with special deals or broadcast limited-time offers to attract potential customers.&nbsp;<\/p>\n\n\n\n<p>SMS alerts also reduce dining no-shows with automated text confirmations and reminders sent one day before their reservation. Not only does it increase booking fulfillments for your restaurant or bar; it also keeps staff rostering in check. Imagine the profits you could save from ensuring the right amount of staff are on, as well as maximising booking attendance. Never again will your restaurant or caf\u00e9 be less than a full house!<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Drive up bookings and improve staff engagement.          <\/h2>\r\n\r\n          <p class=\"mb-4\">Start now with a free SMS trial + get 25 free texts!<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/au\/industries\/sms-for-hospitality\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >Try now<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Drive up bookings and improve staff engagement.\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">3 steps to make SMS marketing work [plus restaurant SMS sample templates]<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Build your customer database<\/h3>\n\n\n\n<p>A text message marketing campaign only works once you have established a consumer base. SMS marketing is opt-in, with potential consumers choosing to subscribe to your marketing campaign.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f1f4f5\"><strong>RELATED:<\/strong> 20 practical ways to <a href=\"https:\/\/messagemedia.com\/au\/blog\/customer-numbers-sms-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">build your customer database<\/a> with SMS&nbsp;<\/p>\n\n\n\n<p>This means you have to build your consumer base by recruiting followers through other channels. An easy way to do this is to incorporate an opt-in tick box for text message alerts when customers make a reservation.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/ihOrYqAADU2v8M-hBUsEq5_TSas1Rcj4yUAHHoh9-8EecEqNsDnhDeGqQu3-UwTOwecwyZMe06q47a2aYZtiTEvUVAt7WEGYsz5SO64Y1LUhmnts499jLVhmlQ1CyNuqIxuf8PWh\" alt=\"\"\/><\/figure>\n\n\n\n<p>Make sure to include an FAQ page about the mobile subscription. It should inform consumers about how it works and what to expect. Don\u2019t forget to include your privacy policy!<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f1f4f5\"><strong>RELATED: <\/strong>Find out how small retailer <a href=\"https:\/\/messagemedia.com\/au\/case-studies\/bricks-and-mortar-retailer-makes-successful-move-online-with-help-from-sms\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lollyology quickly built their customer list<\/a> during COVID.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Personalise your messaging<\/h3>\n\n\n\n<p>Once you have established your customer database, tailor your restaurant marketing strategies and SMS content accordingly. Customers have high expectations when it comes to the messages they opt-in to receive. Nothing will make a customer unsubscribe faster than communication that has no relevance to their needs, persona or buying preferences.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"306\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-1.jpg\" alt=\"\" class=\"wp-image-18562\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-1.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-1-300x179.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-background\" style=\"background-color:#e4e7f5\"><strong>TEMPLATE:<\/strong> <br>Hi <span class=\"has-inline-color has-vivid-cyan-blue-color\">#NAME<\/span>#, our next <span class=\"has-inline-color has-vivid-cyan-blue-color\">#EVENT#<\/span>&nbsp; is on <span class=\"has-inline-color has-vivid-cyan-blue-color\">#DATE#<\/span>! Invites are exclusive to Green Grill subscribers first, so book in quick! Txt STOP to opt out<\/p>\n\n\n\n<p>Ensure that you always customise your text messages to provide a valuable service to your subscribers. If a customer has sent back a negative survey, don\u2019t clutter their text inbox with multiple promotional offers to come back. Instead, focus on creating positive and personalised interaction between customer and service provider.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f1f4f5\"><strong>RELATED:<\/strong> Learn how SMS can lift your reputation with our <a href=\"https:\/\/messagemedia.com\/au\/blog\/examples-sms-feedback-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 proven SMS feedback templates<\/a>! They helped restaurant chain the Wilson Group drive 33% ROI and 30% more regular patrons to their venues.<\/p>\n\n\n\n<p>The content of marketing messages is important in keeping customers from losing interest. Avoid spamming customers with generic promotional messages that can be mass-marketed over Facebook and Twitter. Instead, keep it personal and of value to the customer!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Provide incentives<\/h3>\n\n\n\n<p>Finally, signing up to SMS alerts should be of value to your customers! Make your text messages personal by sending discounts, birthday rewards or invitation-only events hosted by your venue. This will increase retention rate, avoid high opt-outs and cement strong customer satisfaction.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"513\" height=\"305\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-2.jpg\" alt=\"\" class=\"wp-image-18563\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-2.jpg 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/06\/Stay-booked-Phone-template-2-300x178.jpg 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-background\" style=\"background-color:#e4e7f5\"><strong>TEMPLATE:<\/strong> <br>Happy birthday <span class=\"has-inline-color has-vivid-cyan-blue-color\">#NAME#<\/span>! Get <span class=\"has-inline-color has-vivid-cyan-blue-color\">#DISCOUNT#<\/span>% off the next time you dine with us &#8211; it\u2019s just our thank you for being a loyal subscriber. Book in now: <span class=\"has-inline-color has-vivid-cyan-blue-color\">#LINK#<\/span> Txt STOP to opt-out<\/p>\n\n\n\n<p>A badly planned SMS marketing campaign can lead to high opt-outs and an overall decrease in business. However, if done correctly, you will see higher traffic in your restaurant or bar. Not only limited to restaurants, but SMS marketing can also be used in a wide variety of hospitality and service industries.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f1f4f5\"><strong>RELATED:<\/strong> Start learning how to use SMS marketing with our <a href=\"https:\/\/messagemedia.com\/au\/blog\/5-examples-of-easy-sms-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">easy beginners guide<\/a>.<\/p>\n\n\n\r\n  <div class=\"cta  bg-light rounded my-4\">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Give your restaurant marketing a boost!           <\/h2>\r\n\r\n          <p class=\"mb-4\">Don&#8217;t believe us? Take SMS on a test run with a FREE trial.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/messagemedia.com\/au\/industries\/sms-for-hospitality\/\"  class=\"btn btn-secondary btn-sm mb-3  \" >I want 25 free texts!<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Give your restaurant marketing a boost! \">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">Final thoughts, further reading<\/h2>\n\n\n\n<p>SMS can help your venue achieve its goals whether that\u2019s increasing patrons, improving service or building a better reputation. Now that you know the basics, isn\u2019t it time to try yourself? Start now with a free trial OR make sure to also check out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn how <a href=\"https:\/\/messagemedia.com\/au\/use-cases\/sms-for-booking-confirmations\/\">SMS for booking and confirmations<\/a> can increase attendance by up to 50%<\/li>\n\n\n\n<li>Learn how to keep <a href=\"https:\/\/messagemedia.com\/au\/industries\/sms-for-hospitality\/\">hospitality employees engaged using SMS<\/a>&nbsp;<\/li>\n\n\n\n<li>What can you learn from <a href=\"https:\/\/messagemedia.com\/au\/blog\/best-sms-marketing-campaigns\/\">2020\u2019s best SMS marketing campaigns<\/a><\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":35493,"menu_order":114,"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[34],"class_list":["post-39118","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-advanced-sms-guides"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why SMS Marketing For Restaurants, Bars And Cafes Works | MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"Learn why SMS marketing can benefit your restaurant or hospitality venue, plus get our 3 steps towards better restaurant marketing. Find out now. Australia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/messagemedia.com\/au\/blog\/sms-marketing-for-restaurants-bars-cafes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why SMS Marketing For Restaurants, Bars And Cafes Works | MessageMedia\" \/>\n<meta property=\"og:description\" content=\"Learn why SMS marketing can benefit your restaurant or hospitality venue, plus get our 3 steps towards better restaurant marketing. 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