Even with the best customer support team in the world, it\u2019s hard to make up for hours spent hanging on hold. People don\u2019t have the time, and they expect better.<\/p>\n\n\n\n
SMS for customer support<\/a> can cut lengthy wait times, leaving a trail of happy customers.<\/p>\n\n\n\n Here\u2019s why SMS works so well for customer service:<\/p>\n\n\n\n It still feels human.<\/strong> While SMS can\u2019t trump talking to a customer face-to-face, it is the next best thing. You only have to look at how people text their friends and family. Using that same conversational messaging with your customers will help them feel like valued and trusted members of your brand community. <\/p>\n\n\n\n Over 1 in 3 business owners are using text marketing to boost sales and share promotions.<\/a> You can also use SMS to build strong customer relationships during the sales process and help guide purchases. <\/p>\n\n\n\n Here are some questions you can ask when using SMS for sales engagement<\/a>:<\/p>\n\n\n\n Life gets busy. Sending important reminders, alerts or confirmations using automated text messages is an easy way to make sure customers don\u2019t miss out (and it also shows you care about them).<\/p>\n\n\n\n Here are a few examples:<\/p>\n\n\n\n Don\u2019t underestimate the power of saying thank you. A short and sweet text message, \u2018Hey, thanks for supporting our business\u2019, gives off warm fuzzies and shows customers you truly appreciate them. Nawwww.<\/p>\n\n\n\n Then give customers a reason to come back time and time again by following up with a rewards or referral programme \u2013 you can use SMS to send discount codes or sales alerts too.<\/p>\n\n\n\n When you send a personal text message, it\u2019s a two-way conversation. So, why not do the same with your customers?<\/p>\n\n\n\n Asking questions shows your customers you value their opinion, and it makes them feel like they\u2019re a part of your business.<\/p>\n\n\n\n While building more meaningful relationships with your customers, you can also use two-way SMS<\/a> as an opportunity to ask the following:<\/p>\n\n\n\n Download our latest playbook for more advice on getting closer to your customers<\/p>\r\n\r\n \n
2: *blink* sale closed<\/strong><\/h2>\n\n\n\n
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3: Lend a helping hand (when it\u2019s most needed) <\/strong><\/h2>\n\n\n\n
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4: Time to show some love<\/strong><\/h2>\n\n\n\n
5: Ask, and you shall receive<\/strong><\/h2>\n\n\n\n
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