{"id":11871,"date":"2024-05-06T18:12:44","date_gmt":"2024-05-06T18:12:44","guid":{"rendered":"https:\/\/messagemedia.com\/au\/?post_type=blog&#038;p=11871"},"modified":"2024-06-07T13:13:51","modified_gmt":"2024-06-07T13:13:51","slug":"what-is-virtual-sms","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/au\/blog\/what-is-virtual-sms\/","title":{"rendered":"What\u2019s a virtual SMS? Definition, benefits, and use cases"},"content":{"rendered":"\n<p>Virtual SMS has been around since the 2010s when the first companies started offering virtual text messaging services. Since those early SMS days, governments and providers have put regulations and safeguards in place to assure spam-free and safe communication via virtual SMS. Successfully so!<\/p>\n\n\n\n<p>With open rates around 98% and click-through rates up to 38%, <a href=\"https:\/\/messagemedia.com\/au\/blog\/messaging-101-what-is-sms\/\">SMS has become one of the most popular and engaging channels for customer communication<\/a>. Virtual SMS messaging has played a vital role in making this happen. Let\u2019s take a closer look at the how and why!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a virtual SMS?<\/h2>\n\n\n\n<p>A virtual SMS is a text message you send online, without needing a physical phone or a SIM card. With a virtual SMS service, you can still use a local phone number to send and receive text messages online, even internationally. This is especially useful when you\u2019re trying to reach someone abroad or when travelling outside the country. Private users typically use services like TextFree or VoIP providers like Skype to do this.<\/p>\n\n\n\n<p>But virtual SMS goes beyond private usage. In Australia, business SMS is at an all-time high, and experts still <a href=\"https:\/\/www.statista.com\/outlook\/amo\/advertising\/direct-messaging-advertising\/sms-advertising\/australia-oceania\">predict<\/a> that the SMS ad market in Australia and Oceania will reach 16.16 million U.S. dollars in 2024 and grow to a market size of 16.17 million dollars by 2029.<\/p>\n\n\n\r\n  <div class=\"cta \">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            The future of business SMS          <\/h2>\r\n\r\n          <p class=\"mb-4\">Read our report to learn about the most important SMS trends in Australia. <\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/lp.messagemedia.com\/au\/get-on-trend\"  class=\"btn btn-secondary btn-sm mb-3  \" >Get my free guide<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"1024\" height=\"896\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/05\/Get-on-trend-ebook-cover_2024.png\" alt=\"Image for The future of business SMS\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">Why should I send virtual SMS?<\/h2>\n\n\n\n<p>The reason SMS has taken off is because it works! It delivers open rates of 98% and conversion rates of up to 64%, and \u2013 most importantly \u2013 customers really love it! <\/p>\n\n\n\n<p>Chatting with customers via SMS opens up a new and engaging way to communicate with your target audience on a channel they love. If you\u2019re not already doing it, now is probably a good time to start.\ud83d\ude09 <\/p>\n\n\n\n<p>Virtual SMS is especially useful because it moves the communication from manually sending a text from your phone to professional web-based services, which makes it more efficient, scalable, trackable, and easy to integrate with other cloud software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I send virtual SMS?<\/h2>\n\n\n\n<p>Aside from sending text messages online as a private user, there are also professional business messaging platforms for companies. These use a secure SMS gateway to enable businesses to <a href=\"https:\/\/messagemedia.com\/au\/features\/sms-online\/\">send SMS online<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"513\" height=\"749\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/How-A2P-business-text-messaging-works.webp\" alt=\"What is SMS in business messaging\" class=\"wp-image-43888\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/How-A2P-business-text-messaging-works.webp 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/How-A2P-business-text-messaging-works-205x300.webp 205w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><figcaption class=\"wp-element-caption\">Virtual SMS for businesses works through an online gateway.<\/figcaption><\/figure>\n<\/div>\n\n\n<p>You get access to these messaging platforms through an <strong>application programming interface<\/strong> (API) or a <strong>software<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">API for virtual SMS <\/h3>\n\n\n\n<p>When you have developer resources available or very specific business needs, working with an <a href=\"https:\/\/messagemedia.com\/au\/blog\/what-is-an-sms-api-integration\/\">API<\/a> makes sense. It\u2019ll allow you to code your own virtual SMS and texting service and connect it to the ecosystems you already use. <\/p>\n\n\n\n<p><strong>Pros<\/strong>: You can build a software that\u2019s 100% adapted to your personal use case. <\/p>\n\n\n\n<p><strong>Cons<\/strong>: It binds a lot of resources, not only for setting it up, but also for maintenance. You also have to deal with different carriers and their requirements and costs. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Software for virtual SMS<\/h3>\n\n\n\n<p>Another way to send virtual SMS is through an out-of-the-box software like <a href=\"https:\/\/hub.messagemedia.com\/register\">Sinch MessageMedia<\/a>. Here, everything is already set up, so your teams can start texting right away. <\/p>\n\n\n\n<p>You get access to a variety of business texting tools (templates, bulk SMS, automated messaging), a dedicated virtual number, sender ID or alpha tag, access to all the relevant ecosystem integrations you might need (HubSpot, Zoho, NetSuite, Salesforce, Shopify, etc.), SMS analytics, and much more. <\/p>\n\n\n\n<p><strong>Pros<\/strong>: This is the easiest and most convenient way to use virtual SMS. <\/p>\n\n\n\n<p><strong>Cons<\/strong>: You have to put in some time to research the best solution for your business case.<\/p>\n\n\n\r\n  <div class=\"cta \">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Want to try virtual SMS?           <\/h2>\r\n\r\n          <p class=\"mb-4\">Start a 14-day free trial with Sinch MessageMedia and get 25 free credits. <\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"https:\/\/hub.messagemedia.com\/register\"  class=\"btn btn-secondary btn-sm mb-3  \" >Start messaging for free<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"640\" height=\"535\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Signup.webp\" alt=\"Image for Want to try virtual SMS? \">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<h2 class=\"wp-block-heading\">What are the benefits of virtual SMS?<\/h2>\n\n\n\n<p>Choosing a virtual SMS service has several advantages. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s scalable<\/h3>\n\n\n\n<p>As beneficial as SMS is for customer communication, it only truly pays off if you can scale it. Sending marketing texts manually or looking up your customers\u2019 individual phone numbers is neither efficient nor resourceful. <\/p>\n\n\n\n<p>With virtual SMS, you move your business texting to an internet-based software. Here, you can <a href=\"https:\/\/messagemedia.com\/au\/blog\/8-methods-send-a-text-message-from-computer\/\">message directly from your computer<\/a>, use time-saving templates and automations, and get detailed insights into your data to improve your communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s connected <\/h3>\n\n\n\n<p>You probably already use a variety of internet-based systems for your customer communication and management. So when adding SMS to your multichannel strategy, it should not only be possible but also easy to connect already existing tools. It is! <\/p>\n\n\n\n<p>Specialised messaging platforms offer you <a href=\"https:\/\/messagemedia.com\/au\/integrations\/\">easy integration for SMS<\/a> with tools like HubSpot, NetSuite, Zoho, Salesforce, Shopify, BigCommerce, Microsoft Dynamics 365, and many others. <\/p>\n\n\n\n<p>And even if you want to branch out into business texting through Instagram, Facebook Messenger, or WhatsApp, it\u2019s easy to add these on for an internet-based messaging solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s streamlined<\/h3>\n\n\n\n<p>With a virtual SMS service, you can streamline your entire customer communication. Forget switching from one platform to another, because an internet-based messaging service allows you to manage your texts centrally from one inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Have-two-way-conversations-inbox-1.svg\" alt=\"\" class=\"wp-image-1052\"\/><figcaption class=\"wp-element-caption\">Manage all your communication channels centrally from one inbox.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s safe <\/h3>\n\n\n\n<p>Consumers love to interact with businesses via messaging. However, if your team starts doing so by using their personal phones or other unofficial solutions, you face different security risks. <\/p>\n\n\n\n<p>For one, this communication might not be in line with business texting regulations. In addition, it\u2019s difficult to ensure that customer data stays safe on your employee\u2019s private phone. <\/p>\n\n\n\n<p>With a virtual SMS provider, however, you\u2019ll already work in a secure environment. Of course, you\u2019ll still have to ensure that you follow regulations and best practices for business SMS messaging, but many issues, such as data security or permission rules, are already built in.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s easy<\/h3>\n\n\n\n<p>Especially when using a ready-to-go SMS software, sending a virtual SMS is as easy as pie. All you have to do is:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Register an account or <a href=\"https:\/\/hub.messagemedia.com\/register\">sign up for a free trial<\/a>.<\/li>\n\n\n\n<li>Set up your number and contacts.<\/li>\n\n\n\n<li>Start messaging.<\/li>\n<\/ol>\n\n\n\n<p>Yep, it\u2019s really that simple!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What type of phone numbers can you use with internet-based text messaging? <\/h2>\n\n\n\n<p>You can either use a dedicated 10-digit mobile phone number or an alpha tag. A <strong>dedicated number<\/strong>, also known as virtual number or static number, ensures that all your business messages come from the same number. This builds trust and loyalty with your user base since they can easily recognize that the messages come from you.<\/p>\n\n\n\n<p><a href=\"https:\/\/messagemedia.com\/au\/features\/dedicated-virtual-numbers\/\"><strong>Short codes<\/strong><\/a> also exist in Australia. However they&#8217;re more expensive and have higher compliance requirements, which is why more businesses have switched to virtual mobile numbers (dedicated numbers).<\/p>\n\n\n\n<p>If you\u2019re a Sinch MessageMedia customer, you can enable the dedicated mobile number feature and choose your preferred number straight from our <a href=\"https:\/\/hub.messagemedia.com\/register\">hub<\/a>. Alternatively, you can also send virtual text messages by using alpha tags. <\/p>\n\n\n\n<p><strong>Alpha tags<\/strong> give you a unique sender name rather than a number. This name can include digits, text, and some special characters. Sinch MessageMedia alpha tags let you have up to 11 characters to identify your business.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"396\" height=\"457\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Alpha-tags-phone.png\" alt=\"Alpha tag mobile example\" class=\"wp-image-41737\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Alpha-tags-phone.png 396w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Alpha-tags-phone-260x300.png 260w\" sizes=\"(max-width: 396px) 100vw, 396px\" \/><figcaption class=\"wp-element-caption\">Alpha tags let you send your messages from a name rather than a number.<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Can I send virtual text messages from or to a landline? <\/h3>\n\n\n\n<p>Yes! <\/p>\n\n\n\n<p>You can <a href=\"https:\/\/messagemedia.com\/au\/blog\/text-with-your-landline-or-voip-number\/\">enable a landline<\/a> to receive text messages, without losing the ability to make or receive phone calls. When a customer sends an SMS to your landline number, it can be either put through as a voice call. Or, with call-to-text enabled, you\u2019ll see the message in text form in your inbox.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/03\/Text-to-landline-enablement-hero-image-outlined-1.svg\" alt=\"Text to landline enablement hero image outlined\" class=\"wp-image-43100\"\/><figcaption class=\"wp-element-caption\">Receive text messages through a landline and manage them on Sinch MessageMedia&#8217;s platform.<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Vice versa, it\u2019s also possible to enable an existing or new toll-free number for texting. Even if you\u2019re using a VoIP number, it\u2019s possible to text from this number or reach customers on their virtual phone numbers through text.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What regulations do you need to keep in mind when using virtual SMS?<\/h2>\n\n\n\n<p>Depending on your business location and on the location of your customers, different regulations might apply.<br>In Australia, the following laws deal with SMS regulations:<\/p>\n\n\n\n<p>\u2022 <a href=\"https:\/\/www.legislation.gov.au\/C2004A03712\/latest\/versions\" target=\"_blank\" rel=\"noreferrer noopener\">The Privacy Act<\/a> (1988)<br>\u2022 <a href=\"https:\/\/www.legislation.gov.au\/C2004A01214\/2014-06-24\/text\">The Spam Act<\/a> (2003)<br>\u2022 <a href=\"https:\/\/www.legislation.gov.au\/F2021L00285\/latest\/text\" target=\"_blank\" rel=\"noreferrer noopener\">Spam Regulations<\/a> (2021)<\/p>\n\n\n\n<p>According to these laws, here are some of the rules you should follow to stay compliant:<\/p>\n\n\n\n<p>\u2022 Always get prior consent (<strong>opt-in<\/strong>) before texting contacts.<br>\u2022 Make sure to provide an easy way to <strong>opt out<\/strong> of your messages as well.<br>\u2022 Don\u2019t ever buy contact lists.<br>\u2022 Don\u2019t use free link shorteners.<br>\u2022 <strong>Identify yourself<\/strong> and clearly state the purpose of your message.<br>\u2022 Include unambiguous calls to action.<\/p>\n\n\n\n<p>When dealing with an international customer base, local guidelines like the <a href=\"https:\/\/www.gov.uk\/data-protection\" target=\"_blank\" rel=\"noreferrer noopener\">Data Protection Act in the UK<\/a>, the <a href=\"https:\/\/gdpr-info.eu\/\" target=\"_blank\" rel=\"noreferrer noopener\">GDPR in the European Union<\/a>, or the <a href=\"https:\/\/www.meity.gov.in\/writereaddata\/files\/Digital%20Personal%20Data%20Protection%20Act%202023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Personal Data Protection Act<\/a> in India might apply. Always make sure to brush up on the most recent rules and double-check with a legal expert.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14 use cases for virtual SMS<\/h2>\n\n\n\n<p>You can use virtual SMS throughout the entire customer journey. Here are some examples for getting started with virtual SMS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Virtual SMS for marketing<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Personalised two-way conversations <\/h4>\n\n\n\n<p>Reach out to customers individually and engage in personal two-way SMS. This could be a personalised birthday offer or a special deal for new customers.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/SMS-template-birthday-treats-1.png\" alt=\"\" class=\"wp-image-2183\" style=\"width:800px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/SMS-template-birthday-treats-1.png 800w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/SMS-template-birthday-treats-1-300x300.png 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/SMS-template-birthday-treats-1-150x150.png 150w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/SMS-template-birthday-treats-1-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Give your text messages a personal touch. <\/figcaption><\/figure>\n<\/div>\n\n\n<p>By the way, this doesn\u2019t have to be a manual process. By using SMS templates, you can create a general message and use variables that\u2019ll be automatically filled with personal information for the recipient.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-1024x1024.png\" alt=\"SMS template example of online order\" class=\"wp-image-41973\" style=\"width:800px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-1024x1024.png 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-300x300.png 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-150x150.png 150w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-768x768.png 768w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-1536x1536.png 1536w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/01\/SMS-template-example-of-online-order-2048x2048.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Variables allow for automated personalisation.<\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">Inbound messaging<\/h4>\n\n\n\n<p>Don\u2019t underestimate the consumers\u2019 wish to reach out to brands. <a href=\"https:\/\/messagemedia.com\/au\/ebooks\/a-technology-in-evolution-the-future-of-business-sms\/\">Research from Sinch MessageMedia<\/a> found that 83% of Australians say that having the option to message a business helps them feel more confident about a brand.<\/p>\n\n\n\n<p>Enabling customers to reach out to you on a virtual mobile number, not only increases trust, it also opens the door to true <a href=\"https:\/\/messagemedia.com\/au\/blog\/what-is-conversational-messaging\/\">conversational messaging<\/a>. When using an SMS platform, you\u2019ll also be able to get back to these inbound messages faster and even in real time, as you\u2019ll handle them all from your computer through a centralized inbox.<\/p>\n\n\n\n<p>This is actually also very important to ensure trust in your brand. When we asked Australians about their need for speed, 91% said they expect either an immediate response or an answer within 24 hours. Otherwise, they\u2019ll lose trust in the brand or simply abandon the purchase.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Bulk messaging <\/h4>\n\n\n\n<p>With virtual SMS, mass texting is really easy. Simply set up one message, add all the contacts you want to reach out to, and hit send. Bulk messaging is especially useful when you want to reach multiple users at once, for instance for special announcements, a product launch, or staff communication.<\/p>\n\n\n\r\n                    <div class=\"position-relative\">\r\n            <div class=\"row\">\r\n                <div class=\"col-12\">\r\n\r\n                    <div class=\"carousel-content pb-4\">\r\n                        <div class=\"d-flex carousel-container justify-content-start position-relative\">\r\n                            \r\n                                <div class=\"carousel-item d-flex flex-column rounded-3 py-5 px-45 p-md-6 \">\r\n                                                                            <div>\r\n                                            <img decoding=\"async\" class=\"testimonial-logo mb-45\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/10\/rcpca-act-logo.jpeg\" alt=\"Testimonial Logo from Sarah McIntosh\" \/>\r\n                                        <\/div>\r\n                                    \r\n                                                                            <div>\r\n                                            <p class=\"h6 mb-45 testimonial-content\">\r\n                                                \u201cUsing the SMS system increases our business efficiency, for example, we really find the bulk messaging application useful, because it only takes a few minutes to get the same message out to a big group of people. It saves us so much time.\u201d\r\n                                                                                        <\/p>\r\n                                        <\/div>\r\n                                    \r\n                                    <div class=\"d-flex\">\r\n                                                                                    <div>\r\n                                                <img decoding=\"async\" width=\"64\" height=\"64\" class=\"rounded-circle testimonial-author me-3\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/10\/Sarah-Macintosh-RSPCA-ACT.jpg\" \/>\r\n                                            <\/div>\r\n                                        \r\n                                        <div class=\"d-flex flex-column align-self-center\">\r\n                                                                                            <div>\r\n                                                    <p class=\"mb-0 fw-bold text-dark testimonial-author-info\">Sarah McIntosh<\/p>\r\n                                                <\/div>\r\n                                            \r\n                                                                                            <div>\r\n                                                    <p class=\"mb-0 testimonial-author-info testimonial-position\"> Customer Service Manager, RSPCA ACT <\/p>\r\n                                                <\/div>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                    \r\n        <\/div>\r\n    \n\n\n<h4 class=\"wp-block-heading\">Targeted campaigns <\/h4>\n\n\n\n<p>If you run dedicated SMS campaigns around certain events or want to select a specific target group, virtual SMS comes in very handy. You can simply pull the relevant customer data from your CRM and use it to segment your audience for a more targeted marketing approach.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Multimedia campaigns <\/h4>\n\n\n\n<p>Another benefit of a virtual SMS service is that it\u2019s very easy to run multimedia campaigns. You can easily add images (MMS) and even send trackable mobile landing pages for an interactive customer experience. <\/p>\n\n\n\n<p>Simply use the pre-designed templates from our platform, customise them for your brand, and get more engagement and a better return on investment on your marketing campaigns.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1024\" height=\"700\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2019\/09\/Everthought-SMS-mobile-landing-pages.jpg\" alt=\"Everthought SMS mobile landing pages\" class=\"wp-image-2631\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2019\/09\/Everthought-SMS-mobile-landing-pages.jpg 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2019\/09\/Everthought-SMS-mobile-landing-pages-300x205.jpg 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2019\/09\/Everthought-SMS-mobile-landing-pages-768x525.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Combine SMS campaigns with mobile landing pages<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Virtual SMS for sales <\/h3>\n\n\n\n<p>SMS messages are a very effective sales tool. With virtual SMS, you can get even more out of your text messages. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Personal consultations <\/h4>\n\n\n\n<p>SMS is already a very personal channel. Why not use that to create an even closer connection to potential customers?! <\/p>\n\n\n\n<p>Reach out to them through a two-way conversation, send helpful information via text, or offer them to schedule a personal one-on-one consultation. Once a consultation is scheduled, you can also send friendly appointment reminders for the upcoming meeting as SMS notifications that they surely won\u2019t miss.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conversational commerce <\/h4>\n\n\n\n<p>If your brand already has an online presence, it\u2019s a great chance to include virtual SMS into the customer journey. Add your SMS number to product pages or social media profiles and let users know that they can reach out to you via text. This is especially helpful when they have questions before making a purchase. <\/p>\n\n\n\n<p>If you already work with e-commerce tools like Shopify, it\u2019s the perfect opportunity to include SMS into your existing customer communication. For instance, send abandoned shopping cart text messages or schedule in-store pickups via SMS.<\/p>\n\n\n\r\n  <div class=\"cta \">\r\n    <div class=\"row justify-content-center align-items-center\">\r\n      <div class=\"col-md-6\">\r\n        <div>\r\n          <h2 class=\"mb-4\">\r\n            Grow with SMS for Shopify          <\/h2>\r\n\r\n          <p class=\"mb-4\">Quickly boost sales and recover abandoned carts with SMS \u2013 easily integrated into your Shopify store.<\/p>\r\n\r\n                      <div class=\"btn-group mb-0\">\r\n              <a href=\"#cta-form\"  class=\"btn btn-secondary btn-sm mb-3 me-3 \" >Get the app<\/a><a href=\"https:\/\/messagemedia.com\/au\/contact\/\/\"  class=\"btn btn-outline-secondary btn-sm mb-3 \"  >Book a demo<\/a>            <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n      \r\n        <div class=\"col-md-6 text-center\">\r\n            <img decoding=\"async\" class=\"img-fluid\" width=\"450\" height=\"343\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Hero_integrations_shopify.png\" alt=\"Image for Grow with SMS for Shopify\">\r\n        <\/div>\r\n          <\/div>\r\n  <\/div>\r\n\r\n  <style>\r\n    \/* todo move this to cta scss *\/\r\n    .longform-content .cta {\r\n      padding: 3rem !important;\r\n      background-color: rgb(235, 238, 240) !important; \/* bg light *\/\r\n      border-radius: 1rem !important; \/* rounded 3 *\/\r\n      margin: 1.5rem 0; \/*my-4*\/ \r\n    }\r\n  <\/style>\r\n\r\n\n\n\n<p>Even after a purchase, customers really appreciate follow-up texts like an order confirmation or shipment tracking.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Easy sign-ups <\/h4>\n\n\n\n<p>The easier it is for users to sign-up for a service, buy a product, or book an appointment, the better your conversions. As more and more web traffic moves to mobile devices, users will prefer processes that they can complete conveniently on their phones. <\/p>\n\n\n\n<p>Make this easier for them by sending mobile landing pages for sign-ups or by enabling an SMS flow that leads straight into a purchase. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">(Automated) upsells and cross-sells<\/h4>\n\n\n\n<p>Since SMS is a very personal channel, it\u2019s also great to improve customer loyalty and drive more upsells and cross-sells.<br>With virtual SMS, you can benefit from one of the most engaging communication channels to drive more conversions. As virtual text messaging is an online service, it\u2019s also easy to integrate internet-based CRM tools you\u2019re already using, such as Salesforce or Zoho for a more targeted approach.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>[Text us #signup to set up your account and get 10% off for the first 3 months]<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Virtual SMS for customer service<\/h3>\n\n\n\n<p>Virtual SMS makes your customer support more flexible and more accessible. Customers can reach out to you on the go, and they can answer whenever is most convenient for them. This is a huge opportunity to <a href=\"https:\/\/messagemedia.com\/au\/blog\/building-brand-loyalty-sms\/\">improve customer satisfaction and loyalty<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Answer frequently asked questions<\/h4>\n\n\n\n<p>Let your customers know that they can reach out to you with their questions via text. Make it easier for them to get faster answers by offering them keywords for questions.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Text #return if you need help with returning an item, #troubleshoot if you need help with a product you bought, and #support for general questions.<\/strong><\/p>\n\n\n\n<p>This will make it easier to guide customers to the right agent and solve their issues faster.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Send important updates<\/h4>\n\n\n\n<p>Work with <a href=\"https:\/\/messagemedia.com\/au\/blog\/how-to-set-up-text-alerts-for-your-business\/\">SMS alerts<\/a> to reach customers faster with important updates. This could be anything from a relevant product update to a limited-time deal for loyal customers.<\/p>\n\n\n\n<p>Using SMS gets your message out quicker!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Use SMS for two-factor authentication and one-time passwords<\/h4>\n\n\n\n<p>A two-factor authentication (2FA) process isn\u2019t only legally required in many cases, it also adds an extra layer of security for your customers. Sending verifications as one-time passwords (OTPs) through SMS allows your customers to access time-sensitive information from anywhere, at any time and through a secure channel.<\/p>\n\n\n\n<p>From government to healthcare to tech services, there are many use cases where SMS authentication comes in really handy.<br>Are you already using a 2FA solution? Perfect! With Sinch MessageMedia\u2019s SMS platform it\u2019s easy to integrate our OTP feature.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Collect feedback <\/h4>\n\n\n\n<p>SMS is also a great channel for collecting feedback, especially if users can simply type an answer or fill out a form on their phones. This will help you increase the number of responses you get.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"526\" height=\"1024\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Phone_example_feedback_survey-526x1024.png\" alt=\"illustrated phone with feedback survey SMS example\" class=\"wp-image-1522\" style=\"width:400px\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Phone_example_feedback_survey-526x1024.png 526w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Phone_example_feedback_survey-154x300.png 154w, https:\/\/messagemedia.com\/wp-content\/uploads\/2024\/02\/Phone_example_feedback_survey.png 636w\" sizes=\"(max-width: 526px) 100vw, 526px\" \/><figcaption class=\"wp-element-caption\">Get more feedback through SMS<\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">Drive re-engagement campaigns <\/h4>\n\n\n\n<p>Text messages show great results in re-engagement campaigns, especially when using personal customer data or targeting your messages to a specific audience. You might even be able to get to customers that you\u2019re not reaching on other channels.<\/p>\n\n\n\r\n                    <div class=\"position-relative\">\r\n            <div class=\"row\">\r\n                <div class=\"col-12\">\r\n\r\n                    <div class=\"carousel-content pb-4\">\r\n                        <div class=\"d-flex carousel-container justify-content-start position-relative\">\r\n                            \r\n                                <div class=\"carousel-item d-flex flex-column rounded-3 py-5 px-45 p-md-6 \">\r\n                                                                            <div>\r\n                                            <img decoding=\"async\" class=\"testimonial-logo mb-45\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2021\/10\/ADK_logo_qvm.png\" alt=\"Testimonial Logo from Belinda Donaghey\" \/>\r\n                                        <\/div>\r\n                                    \r\n                                                                            <div>\r\n                                            <p class=\"h6 mb-45 testimonial-content\">\r\n                                                \u201cSMS is really, really helpful because it has given us a way to reach our customers that we did not previously have access to. Since the introduction of SMS, we have seen a 40% increase in loyalty card redemption.\u201d\r\n                                                                                        <\/p>\r\n                                        <\/div>\r\n                                    \r\n                                    <div class=\"d-flex\">\r\n                                                                                    <div>\r\n                                                <img decoding=\"async\" width=\"64\" height=\"64\" class=\"rounded-circle testimonial-author me-3\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/10\/Belinda-Donaghey-American-Doughnut-Kitchen.jpg\" \/>\r\n                                            <\/div>\r\n                                        \r\n                                        <div class=\"d-flex flex-column align-self-center\">\r\n                                                                                            <div>\r\n                                                    <p class=\"mb-0 fw-bold text-dark testimonial-author-info\">Belinda Donaghey<\/p>\r\n                                                <\/div>\r\n                                            \r\n                                                                                            <div>\r\n                                                    <p class=\"mb-0 testimonial-author-info testimonial-position\">Director and GM, American Doughnut Kitchen <\/p>\r\n                                                <\/div>\r\n                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                    \r\n        <\/div>\r\n    \n\n\n<p>Also consider that SMS re-engagement campaigns are more cost-effective than running expensive ads on search engines or social media, especially considering their high conversion rates. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Getting started with virtual SMS <\/h2>\n\n\n\n<p>Virtual SMS adds a powerful tool to your customer communication kit, and with a specialised business solution like Sinch MessageMedia, you can get a lot more out of your SMS. <\/p>\n\n\n\n<p>Plus, it\u2019s really easy to get started! You can keep your existing tools and simply add SMS to the mix. You get access to convenient templates, fast bulk messaging, engaging mobile landing pages, and much more. <\/p>\n\n\n\n<p>And the best part is, you don\u2019t need any coding skills or IT resources to get started.<\/p>\n","protected":false},"author":16,"featured_media":45237,"menu_order":140,"template":"","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[39,38],"class_list":["post-11871","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-sms-101","blog_category-tips-tricks-hacks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What&#039;s virtual SMS? | Sinch MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"Ever considered using virtual SMS for business texting? You should! 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