Ecommerce Templates

An introduction to best practices for implementing SMS communication.

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Integrations / NetSuite


Enhance SMS communications with our NetSuite integration

Extend the power of NetSuite by adding text-based notifications and two-way SMS conversations to the NetSuite platform.

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Increase productivity


Initiate SMS conversations using automated workflows, pre-built templates, batch processes or saved searches - all conversation details stored within NetSuite

Improve customer experience

Send appointment reminders, status updates and follow-ups to reach customers immediately: 90% of SMS messages are viewed in 90 seconds

No coding or complex
API’s

No developers, coding or deciphering of complex API’s needed; simply install the MessageMedia bundle and begin texting from within NetSuite

SMS Service & SMS Provider - SMS provider Messagemedia

SMS from within NetSuite platform

Engage customers via two-way messaging without leaving the NetSuite platform. Send to a single recipient or to a list, with all details tracked in NetSuite’s activity log. Use pre-built message templates, send ad-hoc messages or use NetSuite workflows to trigger SMS messages.

 

 


 

Coordinate appointments and deliveries

Send and receive text messages to confirm appointments, coordinate field service visits and validate product deliveries without the frustration of leaving multiple voicemails or sending emails that are ignored. Use NetSuite’s saved searches to set up recurring batch sends and/or schedule messages for delivery at a preferred time.

 


 

Reduce support costs and increase customer satisfaction

Track and document all aspects of the customer journey within NetSuite. SMS-based account management and support results in cost savings of 3X to 10X over phone-based support. In addition, text-based communication resolves issues far faster than email, reducing queue lengths and increasing customer satisfaction and retention.

 


Drive higher lead conversions

Improve engagement and lead conversions by adding SMS to multi-channel channel touchpoints. Incorporate data from standard or custom fields in NetSuite to personalize SMS messages for each recipient with response rates up to 5X greater than email. Notify field sales reps of incoming leads so they can respond immediately while interest level is high.



View summary reports and conversation details

Advanced reporting available via the MessageMedia web portal to visualize overall SMS usage, delivery status, replies and more. View history and details of all SMS messages, replies and conversations from directly within NetSuite.

Case Studies


Text-in hotline generates business leads and eases hiring stress

Text providing a brief overview of the article, for the purposes of showing the article overview on pages.

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Bricks and mortar retailer makes successful move online with help from SMS

When COVID hit, this confectionary retailer needed to move online fast. See how SMS helped him in the lead up to the busiest time of year.

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Connecting a neighbourhood network in a crisis

See how SMS can make a real change to remote communities in need when email and wi-fi won't cut it.

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Ready to go?


MessageMedia – the quickest way to add SMS-based notifications,
conversations and marketing campaigns to NetSuite.

Contact us to learn more