Mercury SMS provides two-way SMS messaging functionality, integrated directly within Salesforce.com. With the ability to send individual or bulk SMS messages to lead and contact records, Mercury SMS has all the tools you’ll need to communicate with your clients.
Send outbound SMS messages to your prospects and customers within the Salesforce.com CRM system. Keep track of all your messages in your activity history.
Let your prospects and customers contact you via SMS. The details of all messages are logged directly in your Salesforce.com CRM system as part of your activity history.
Manage your library of SMS templates that can be used throughout your solution. Templates can include merge fields and can be automatically sent via workflow rules.
Send text messages to a list of campaign members. Use the merge field functionality to personalise the message to each recipient.
Like to plan ahead? No problem. Get your SMS messages prepared and schedule them in advance to be delivered at the ideal time.
Identify who should be notified when inbound messages are received to make sure they are routed to the correct person so they can take action promptly.
Recipients can reply STOP at any time to automatically opt out of receiving future messages. Keep your mailing list up to date with no internal administration effort.
Apply that personal touch to your messages by taking advantage of the merge field functionality to merge in the recipient and sender details.
User Mercury SMS to support your business process management by automating the delivery of messages using Salesforce.com workflow rules.